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Our store often had new products, and it became difficult for customers to navigate the wide range. Many asked the same questions, and technical support couldn’t cope. I wanted to somehow automate the process, but at the same time maintain an individual approach. We tried a couple of popular chatbots — they were too “wooden”. Then I came across chatbot widget and was pleasantly surprised. This AI tool doesn’t just chat, it really helps the client choose a product, and does it quickly and accurately. The installation took a minimum of time, the integration with Shopify went without problems. Now our site really has a sense of live communication, although there is a smart system behind it.