BOX OFFICE @ HFF25

Make sure you have everything in place for a smooth in-person box office experience. 

Some venues will run your box office, and for some shows, you will be responsible for running your own. Make sure you have a plan, and leave room for things not to go as planned.  Who is running your box office? How are you taking payments for tickets at the door? Do you have a plan for a waitlist if your show sells out? 

Check for any Accessibility Requests;

• Admin tab 
• Performances tab 
• “Accessibility Requests” button available for each individual performance

Download “Will Call Report” for each performance: 

• Admin tab 
• Performances tab 
• “Will Call” button (on each individual performance) 

Check your sales + fix your sales shutoff time (must repeat for each performance): 

• Admin tab
• Performances tab 
• “Edit” button 
• “Online Shutoff” box (you will want 0 min if you plan to use a QR code to the website at the door)
• Scroll to the bottom and click “Update Performance.” 

Message Patrons: 

Communicate with your patrons. If parking is tricky, send a pre-show email reminding people to come early (you can find details about parking near your venue here and public transit options here). If there is no late seating, please ensure they are aware.

Messaging Patrons (By Performance):

• Admin Tab 
• Performances 
• “View” button
• “Message Patrons” button 

Hot Tips for selling tickets at the door:

• Bring change ($1s, $5s, $10s, $20s) if you’re accepting cash!
• Print out QR codes with any method of accepting digital payments (apple pay, Paypal, Venmo, Fringe site)
• If someone shows you their Fringe Button, please honor their $1 off discount! 
• If you have any discount codes, try to make sure your box office staff knows which you’ll be accepting at the door (and all that you have promoted to your audience)

If any audience member asks you a question you don’t have the answer to, send them to [email protected]. We’ve got you!