While I had my doubts, I found Klein and St. Jude to be not only capable, but preternaturally aware of my situation. The advice and counsel they provided was both comforting and salient, very clearly tailored to my specific and individual needs. Time and care was given to my case, and a very human connection was made that will stay with me for a long time – possibly always…
What I didn't like
There appears to have been some claptrap about rumors related to the private affairs of Klein and St. Jude as individuals which some have taken as a mark against their ethics. I reject this insinuation outright: while they are clearly humans with their own foibles and peccadilloes, it is precisely this understanding of the complexity of human emotion that allow them to identify the message that needs to be said, regardless of the person saying it – and that is the very epitome of Ethos, is it not?
My overall impression
It would be difficult to imagine a crisis that Klein and St. Jude cannot provide valuable insight on.